Project Operations Officer (POO)
We dream of a world where no medical need goes unmet. Suffering or dying because of a lack of medicines is inhumane. That’s why we do whatever it takes to create better access to medicine for people around the globe. Our job is done when every person on this planet has access to the right medication and medical supplies at the right place and time. And we know how.
Since 2005, i+solutions has set the industry standard for health procurement. We drive an innovative agenda to improve global health supply chains. We combine procurement, training, project management, quality assurance and technical expertise to make a difference from the first to the last mile, closing the gap between patients and medicine.
Big dreams ask for big solutions. That’s why we work with global donors, countries and partners to make a difference daily. These partnerships enable us to scale our solutions, drive industry innovation, and conquer new challenges. Together, we combine big hearts with big data to improve supply chains that secure accessibility and care. We’re here to close the gap. And together, we can!
The role
The Project Operations Officer (POO) is a member of the Procurement and Supply Services (PSS) department at i+solutions and is responsible for providing key support tasks that enable the smooth running of operations within the Global Drug Facilities (GDF) project. This role is cross-departmental to bridge the potential gaps between the different teams involved in that project as Supply Chain, Category Management and Quality Assurance. Key areas for this role include ensuring compliance, managing key databases, enhancing collaboration, and driving continuous improvement initiatives.
If this resonates with you, then join our team!
Responsibilities
Data Management Responsibilities:
- Maintaining specific article & supplier documents repository, incl. product artwork, Certificate of Pharmaceutical Product (COPP), Market Licence (ML), Good Manufacturing Practice (GMP) certificate and other relevant documents by:
- Actively tracking dates of documents that are due to expire
- Follow up with suppliers on receiving relevant missing supportive documents
- Reviewing correctness and accuracy of documents
- Aligning with supplier and other stakeholders on implementation period
- Maintaining Article and Supplier Master data database in ERP system
Operational responsibilities:
- Review discrepancies during pre-shipment inspections at suppliers or at origin warehouses and actively follow up on corrective and preventive actions (CAPAs)
- Measure and monitor the performance of our Quality Control Agents (QCA)
QA compliance responsibilities:
- Support QA on incident management and be the link coordinating QA, the Supply Chain Services and Category Management teams to enhance the closing of tickets.
- Support QA on temperature excursions by checking and updating the product stability database during incidents and client related questions.
- Expert Review Panel (ERP) Management:
- Ensure data related to shipments with products in ERP status is entered timely and correctly
- Submit reports on ERP status to the client
- Support in ensuring proper process related to products in ERP status is executed by the Supply Chain Services team
Other responsibilities:
- Write quarterly reports on performance of activities related to operations and quality control.
- Continuous improvement: initiate improvements on subjects in line with responsibilities.
- Act as a subject matter expert for the teams and their stakeholders.
- Enhance cross departmental collaboration.
- Assist with project related ad hoc activities & support.
Qualifications
- Bachelor or master’s degree within relevant field (Logistics, Supply Chain Pharmacy, Life Sciences etc.) or you obtained equivalent through experience.
- 3-5 years of experience in a similar role, preferably in QA and/or pharmaceutical supply chain management.
- Experience with ERP or other supply chain management systems.
- Ability to communicate with multiple stakeholders across different backgrounds.
- You are a problem solver that has the drive to dig into root cause of problems.
- Fluency in English. Professional knowledge of French/Spanish is a plus.
- Strong knowledge & experience in Microsoft Office 365 (Word, Excel, Outlook).
Behavioural component
- Strong organizational skills and ability to perform multiple tasks simultaneously, set priorities and work in a team with diverse cultural backgrounds.
- Solution and service-oriented with a high sense of quality, attention to detail, accuracy, efficiency and meeting tight deadlines.
- Pharmaceutical product quality awareness a plus
- Dynamic, pro-active team player and effective communicator.
- Excellent written and verbal communication.
- Can work independently but also as a team player.
- Eligible to live and work in the Netherlands.
What we offer:
- Working in a great team and a pleasant atmosphere.
- A drive for purpose and a multi-cultural environment.
- Teaming with professionals that put passion into our Mission.
- Good compensation package and excellent opportunities for personal development.
- 30 days holiday, Pension contribution 55%, Commuting allowance.
Values and background check
i+solutions has a zero-tolerance policy against sexual exploitation and abuse. i+solutions may conduct background and reference checks on applicants who accept job employment offers. Please apply with your CV and cover letter telling us why you think you would be a great fit for this position careers@iplussolutions.org
Apply now!
Please apply with your CV and cover letter telling us why you think you would be a great fit for this position:
